Your new company
Our partner is a leading IT professional service company, which has a business centre in Budapest

Your new role

• Resolving IT issues of the company's clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
• Keep the user informed, own and follow-up ongoing cases
• Maintaining and improving customer satisfaction level

What you'll need to succeed

• Advanced or native level of Danish language
• Fluent English knowledge
• Previous experience in customer-focused position
• University degree - but fresh graduates are also welcome!
• Customer-oriented mindset

What you'll get in return

• Competitive salary + cafeteria + annual bonus system
• In-house training opportunities and monthly training calendar
• Online trainings to improve your skills and be ready for the newest digital technical solutions
• All You Can Move Sportpass
• Free medical services in Medicover private medical provider

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. #1109736