Danish Service Desk Analyst

IT/ CUSTOMER SERVICE/ SERVICE DESK/ IT SUPPORT/ HELPDESK/ 1ST LEVEL SUPPORT / DANISH / NORDIC

Your new company
Our partner is a leading IT professional service company, which has a business centre in Budapest

Your new role
  • Resolving IT issues of the company's clients, act as first point of contact for the customer (Level 1 IT support)
  • Handling end-user calls and web queries via tools, phone and email
  • Documentation and precise administration, logging of calls on the ticketing tool
  • Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
  • Keep the user informed, own and follow-up ongoing cases
  • Maintaining and improving customer satisfaction level

What you'll need to succeed
  • Advanced or native level of Danish language
  • Fluent English knowledge
  • Previous experience in customer-focused position
  • University degree - but fresh graduates are also welcome!
  • Customer-oriented mindset

What you'll get in return
  • Competitive salary + cafeteria + annual bonus system
  • In-house training opportunities and monthly training calendar
  • Online trainings to improve your skills and be ready for the newest digital technical solutions
  • All You Can Move Sportpass
  • Free medical services in Medicover private medical provider

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. #1109736
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Summary

Job type
Permanent
Industry
Business or Management Consultancy
Location
Budapest
Specialism
Business Services
Ref:
1109736

Talk to a consultant

Talk to Varga Petra, the specialist consultant managing this position, located in Budapest
Szabadság tér 7, Bank Center, Gránit torony

Telephone: +36 70 522 9976