French Service Desk Analyst

French / IT Support / Help desk / Analyst

French Speaking Service Desk Analyst position is open at our client who is a prestigious multinational company operating a shared service centre in Budapest.

The responsibilities of the Service Desk Analyst are the following:

First Line Analysts aka Service Desk Agents as the members of a first line customer support team, find the best and the easiest solution for users’ problems. This entry level position fits you perfectly if you are junior or you are in the early stage of your career and you wish to get involved in a multinational environment.

  • Provide centralised first level IT advice and support to customers
  • Be a first point of contact for end users support using all contact mediums(e-mail, phone)
  • Undertake ad-hoc projects as agreed with the Management team on behalf of the Service Support Centre that may involve site visits, customer meetings or vendor management.
  • Completion of administrative tasks.
  • Delegation of problems which cannot be resolved on first level to the competent teams
  • Be able to work under pressure, to work in a team and to support team members

What you'll need to succeed:

To be considered as an ideal candidate you are required to have good communication skills, fluent knowledge of English along with fluent French language, positive, enthusiastic and supportive attitude, and also good knowledge of IT platforms and applications.

Why is it a good opportunity for you:

The company offers you great opportunity for professional development, there are trainings, language courses and talent programs. You can use and improve your language knowledge and you also would have the possibility to work at a stable, market leader company.

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Tipologia di lavoro
Tempo indeterminato
Sede di lavoro
Üzleti kiszolgáló központok

Consulente di riferimento

Il Consulente Kruppa Camila, è il nostro esperto che gestisce questa opportunità di lavoro, con sede a Budapest
Szabadság tér 7, Bank Center, Gránit torony

Telefono: 36704122206

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