Your new company
A Senior German Customer Specialist position is opened at our multinational client in the who operates with a competence center in Budapest downtown.

Your new role

The Business Operations Manager role is focused on ensuring that the service processes are executed in accordance with contractual obligations to its customers as defined by the Customer Statement of Work (SOW). The Business Operations Manager is responsible for understanding the company’s global processes and systems in great detail and function as the “Subject Matter Expert” in the back-office support for operational practices. Duties includes day to day activities which can come from New, CPA, Amendment, Modification contract requests, escalations, on-demand adhoc reporting and providing input and recommendations for ensuring global alignment to operational practices and customer contractual requirements.

• Provide on request consultation/guidance to the pre-sales team on capabilities and services
• Responsible for contractual interpretation and management of customer requirements as defined in a Managed Services Statement of Work, including ongoing contract maintenance/change management
• Coordinate implementation of customer setup requirements with Customer Operations and back office teams
• Direct interaction with various cross functional teams as needed to provide resolution support & analysis for concerns regarding consumables, entitlement, billing, and other general account issues
• Support WW system and/or process changes, participate in continuous improvement
• Coordinate and drive Billing Issues resolution with our back office teams.
• Monitor Monthly and Quarterly Account Invoice Completion

What you'll need to succeed
You are the successful candidate if you have at least 3-4 years’ experience in an operations or services delivery role. You need to have strong English and German knowledge and good Excel skills. Excellent communication and stakeholder management skills are essential to fill the role.

What you'll get in return
The company provides a competitive salary package and flexible working conditions. Internal and external trainings and the possibility to grow within the company are provided by your future employer.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.