Senior Software Technical Support Engineer

Power Management | International | Technical Support | Windows | Budapest | Hybrid

Your new company

Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check:

The primary function is to provide advanced technical support and troubleshooting assistance to end-users’ customers and internal partners, acting as a primary point of contact on several channels: telephone, e-mail, web ticket, etc. for electrical product portfolio, in specific devices for Electrical division.

Your new role

  • Act as a technical specialist for resolving not-standard customer challenges related to a given product (hardware and software) via phone/email/webchat etc.
  • Provide assistance to hardware & software issues which involve L3 and above technical support engineers, R&D and Product Managers.
  • Drive customer loyalty through quality of service, improved value and through a high-performance culture.
  • Actively contribute to the effective organization and daily delivery of all aspects of the technical support tasks through various resources - people, process and technology.
  • Proactively act as expert team member for customers and partners to carry out and identify solutions to standard and non-standard task/queries.
  • Contribute to knowledge sharing sessions and CI initiatives within and outside of team to adapt best practices at BSC Budapest.
  • Contribute to secure customer satisfaction, reduce customer effort and achieve cycle time/cost improvements through team-based problem solving.
  • Actively support in daily/weekly/monthly team reporting creation.
  • Lead knowledge sharing sessions within and outside of team to adapt best practices at BSC Budapest.


What you'll need to succeed

  • Degree in Engineering or Computer Science (Electronic/Telecommunications is a plus)
  • Minimum 3 year of experience in Technical Support / Engineering in Windows environment
  • Understanding of electrical products and applications
  • Network knowledge and communication protocols
  • Analytical mindset, communication skills, problem-solving


What you'll get in return

  • Permanent contract in fast growing global company.
  • Excellent working environment – safety and ethic are really important for us.
  • Culture & Values – they are more than the products we invent and produce – the way we do business is just as important. Our values and culture define who we are – both individually and as an organization – and direct our activities every day.
  • Learning & Development – We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available
  • Wellness - Wellness is more than a program, it’s about changing the environment by offering.


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1167021
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Summary

Job Type
Permanent
Industry
Location
Budapest
Specialism
Infrastructure
Ref:
1167021

Talk to a consultant

Talk to Homonnai Zsuzanna, the specialist consultant managing this position, located in Budapest
Budapest, Szabadság tér 7, Bank Center

Telephone: +36 70 522 9971